About
Highly organized and results-driven professional with over 5 years of experience in customer support, operations, and administrative management, now leveraging certified expertise in Data Analysis and AI. Adept at optimizing processes, enhancing customer satisfaction, and building strong client relationships, consistently improving operational efficiency and achieving measurable outcomes. Eager to apply analytical and strategic skills in a dynamic environment to drive business growth and data-informed decisions.
Work
AUTO BUCKS LENDERS LIMITED
|Customer Support Officer
Lagos, Lagos State, Nigeria
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Summary
Managed customer accounts and loan processes, ensuring compliance and efficient record-keeping for a leading financial institution.
Highlights
Managed and updated customer accounts, ensuring accurate record-keeping and data integrity for a diverse client portfolio.
Prepared and processed loan contracts, facilitating timely disbursement and compliance with lending regulations.
Registered collateral on the NCR platform and validated clients' credit reports, effectively mitigating financial risk in loan approvals.
Booked loans and opened new customer accounts, contributing to seamless service delivery and efficient client onboarding.
Managed branch imprest and ensured accurate record-keeping, supporting operational efficiency and financial transparency.
7TH WAVES | A Sub. of KMAT ENT.
|Customer Care Representative
Lagos, Lagos State, Nigeria
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Summary
Built strong customer relationships and resolved complaints, providing comprehensive administrative support to enhance client satisfaction.
Highlights
Built sustainable relationships and trust with customers, improving satisfaction and loyalty through proactive engagement and effective communication.
Handled diverse customer complaints, providing appropriate solutions and alternatives within defined time limits to ensure high resolution rates.
Followed communication procedures, guidelines, and policies, maintaining consistent service quality and brand integrity across all interactions.
Provided comprehensive administrative support by managing phone calls, emails, and other communications, enhancing departmental operational efficiency.
KMAT ENTERPRISE
|Cashier
Lagos, Lagos State, Nigeria
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Summary
Managed daily cash operations, ensured compliance, and delivered efficient customer service in a fast-paced retail environment.
Highlights
Performed daily opening and closing duties, accurately counting money, balancing registers, and reconciling discrepancies to ensure financial precision.
Ensured strict compliance with all company policies related to cash handling procedures, minimizing financial risk and errors by 10%.
Handled customer complaints and inquiries in a courteous and efficient manner, enhancing overall customer experience and satisfaction.
Operated cash register and accurately processed payments, returns, and exchanges, maintaining transactional integrity and reducing errors by 15%.
HEC RECRUITS
|Virtual Assistant (CONTRACT)
Lagos, Lagos State, Nigeria
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Summary
Provided essential administrative and document management support, enhancing office operations and client communication for a recruitment agency.
Highlights
Responded to emails in a timely manner, providing accurate information and ensuring effective client communication and engagement.
Utilized Microsoft Office Suite proficiently for document creation, editing, and management, streamlining administrative tasks and improving efficiency.
Provided comprehensive administrative support for efficient office operations, contributing to seamless workflow and productivity.
Supported clients through personal document management, calendar organization, and collateral preparation for meetings, ensuring smooth operations and preparedness.
Education
TAI SOLARIN UNIVERSITY OF EDUCATION
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Bsc(Ed)
Educational Management
Languages
English
Yoruba
Certificates
Certified Data Analyst
Issued By
Flip to Tech
Certified AI Career Essentials
Issued By
ALX Africa Academy
Certified Virtual Assistant
Issued By
ALX Africa Academy
Lagos State Graduate Internship Placement Programme
Issued By
Lagos State Government
Skills
Data Analyzing and Visualization
Data Analyzing and Visualization.
Project Management
Project Management.
Public Relations
Public Relations.
Teamwork
Teamwork.
Time Management
Time Management.
Customer Relation
Customer Relation.
Effective Communication
Effective Communication.
Critical Thinking
Critical Thinking.
Presentation and Report Writing
Presentation and Report Writing.
Microsoft Office Suite
Microsoft Office Suite.
Account Management
Account Management.
Loan Processing
Loan Processing.
Credit Report Validation
Credit Report Validation.
Record Keeping
Record Keeping.
Cash Handling
Cash Handling.
Complaint Resolution
Complaint Resolution.
Administrative Support
Administrative Support.
Document Management
Document Management.
Calendar Management
Calendar Management.